Estimated Shipping Time United States 7-15 Business days Canada, Europe 8-19 Business days Australia, New Zealand 10-25 Business days Central & South America 15-30 Business days
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages? Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide? Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs? We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take? Shipping time varies by location. These are our estimates:
Do you provide tracking information? Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refund Policy
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(40 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) Your order did not arrive due to exceptional circumstances outside the control of Marketsom.com (i.e. not cleared by customs, delayed by a natural disaster). Other exceptional circumstances outside the control of marektsom.com *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Exchanges If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
Доставка с 24.05.18, пришли 14.06.18. Долго, трек не отслеживается. легкие, удобные и получается воздухом. Единственный минус – маломерки! Надо заказывать на размер больше или на два. Склеины хорошо, гибкие. С продавцом не общался.
P***v –
Rated 5 out of 5
A***a –
Hello! Thank you very much for the sneakers! Came quickly enough, beautiful, comfortable, well – sat on the leg (I ordered them to my brother by the size of the length and width of the leg, which is listed in the table – everything came up). We are all satisfied with the price and quality. Sincerely, from the whole family! Good luck and success to you!
A***a –
We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem. Basic buyer protection ensures you will receive your item on time and as described. For certain countries, we provide Advanced Buyer Protection with Fast shipping all over the World.
How does basic puyer protection works?
Contact us and Open communication with Marketsom.com to discuss your problem or contact our customer service team.
Open dispute: If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days of the completion of your order.
Get Marketsom involved: Most sellers will respond to your claim quickly, however, if you are not satisfied with the result you can escalate your dispute.
Refund
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) Your order did not arrive due to exceptional circumstances outside the control of Marketsom.com (i.e. not cleared by customs, delayed by a natural disaster). Other exceptional circumstances outside the control of marektsom.com *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Exchanges If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
P***v –
Доставка с 24.05.18, пришли 14.06.18. Долго, трек не отслеживается. легкие, удобные и получается воздухом. Единственный минус – маломерки! Надо заказывать на размер больше или на два. Склеины хорошо, гибкие. С продавцом не общался.
P***v –
A***a –
Hello! Thank you very much for the sneakers! Came quickly enough, beautiful, comfortable, well – sat on the leg (I ordered them to my brother by the size of the length and width of the leg, which is listed in the table – everything came up). We are all satisfied with the price and quality. Sincerely, from the whole family! Good luck and success to you!
A***a –